Need some help?

Take a look at some of our frequently asked questions. Alternatively, you can contact us by filling in the form below.

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Find out more

Frequently asked questions

 

General

What is tuck. for business and how does it work?


tuck. for business provides a platform for small and medium sized businesses to retain and reach new customers through a mobile application.

The process is as follows:

  1. Your customers would download the tuck application and link their preferred bank account(s).
  2. In return they will receive a reward in the form of cashback for shopping with you.

By carrying out a transaction with you via the tuck. app creates a new form of relationship.

We have a number of different ways in which this would benefit you and your business. Please get in touch to find out more.




How do I add my business to the tuck. app?


We want to ensure you can continue doing what you do best – which is serving your customers, so the sign-up process couldn’t be easier.

Just head over to our tuck. for business page and request a callback. We’ll require some basic information such as, name, number, email address and business name.

From here, one of the tuck. team will reach out and help you get onboarded.




What does tuck. do to market my business?


When you sign-up, tuck. will create your business profile on our app. We want to create a story behind your brand so that users can connect with your brand and come to shop with you.

To achieve this, tuck. will take high quaility pictures of your business, write a description/story of your business and create a custom profile. Additionally, we will market your business via our social media, write blog posts about your business and promote you on our website!





Signing up with tuck.

How long does it take to partner and integrate with tuck?


Our on-boarding process is pretty simple and doesn’t require much effort.

Step 1

Fill in the merchant form on our website

Step 2

Our Business Relations team will come and take some pictures of your business. Alternatively, you can provide your own!

Step 3

You can specify your cashback offering and sign the Merchant Agreement! The whole process shouldn’t take more than 7 days




What do I need to provide tuck in order to be onboarded?


The beauty of our application is that we do not require much information. tuck. would require:

  • Merchant details
  • Cashback offer
  • Merchant ID

Don’t worry though, one of our business development team members will guide you through the whole process.




Do I need to provide content for the application?


Of course, you can!

The tuck. team will be on hand to support you throughout the full on-boarding process. On our merchant page, you will see some photos of your business (which we take for you), a short description, your address, phone number and website.

We will also provide you with materials and content for your social media pages. This can be used to encourage customers to shop with you as they are rewarded with their cashback.




How do I set up my cashback offers?


Setting your cashback offer couldn’t be easier.

When you are first on boarded a Business Relations manager will take all potential cashback offers and provide recommendations based on data of other merchants. These will then be uploaded to the application for your customers to see and use.

If you’d like to change any of these offerings at any time, just reach out via email at support@tuckapp.co





Pricing

How does tuck. charge me for being on their platform?


Our business model is very simple and adds no extra strain to any marketing budget you may have.

You are only charged if a tuck. user comes into your business and makes a purchase.

Contact us on support@tuckapp.co to find out more.




Is there a set up or monthly charge?


Nope! There will be nothing for you to pay until we start seeing tuck. users shopping with your business.

It's pay-on-results only!

Contact us on support@tuckapp.co to find out more




Are there any other ongoing costs?


No.





For my staff

Do my staff need to do anything once we have partnered with tuck?


To help maximise your reach, we ask that your staff promote tuck. and the cashback you are offering to your customers. By doing so, you will develop a strong marketing pool, and reach your customers again!

Other than that, the tuck. app requires nothing more from you or your staff.




How can tuck. help my staff promote my cashback offers?


As your staff help you to promote your cashback offers, we can always offer a helping hand to make sure your marketing pool is growing!

We provide you with instore and online marketing materials.





For my customers

Is tuck. secure for my customers?


We value security and want to provide assurance to you and your customers that your data is safe. At tuck, we never store any details of your customers. Once they link their desired bank account(s), our third party – Plaid encrypt these details and replace it with a customer ID number. All we get to see is the last digits of your account number and sort code.

We keep these details to ensure the right account is linked to the application, and to remind you to reauthorise your card after 90 days has passed.




How does tuck. get to see my customers transactions?


We utilise bank account linking technology. This allows us to see when a customer has spent money at your store.

Customers link their bank account to the app, and we get notified when they spend at a tuck. partner business.




How will customers find my business on the app?


  1. The tuck. app is location-based. When a user is fully set up in the app, they will be able to see their Nearby Cashback, with the nearest businesses coming up first. This means anyone near your business will be able to see your promotions and head on in!
  2. We are constantly posting about awesome businesses on all of our social channels. Once you're on the app, just chat with your Account Manager and we can get you featured on our Facebook or Instagram!





Marketing

How do I know how many customers have come using the tuck. app?


Your invoice will show you the number of customers you have gained via our app. However, if you’d like to know prior to your invoice, please email us support@tuckapp.co





FAQs for customers

General

What is tuck. for business and how does it work?


tuck. for business provides a platform for small and medium sized businesses to retain and reach new customers through a mobile application.

The process is as follows:

  1. Your customers would download the tuck application and link their preferred bank account(s).
  2. In return they will receive a reward in the form of cashback for shopping with you.

By carrying out a transaction with you via the tuck. app creates a new form of relationship.

We have a number of different ways in which this would benefit you and your business. Please get in touch to find out more.




How do I add my business to the tuck. app?


We want to ensure you can continue doing what you do best – which is serving your customers, so the sign-up process couldn’t be easier.

Just head over to our tuck. for business page and request a callback. We’ll require some basic information such as, name, number, email address and business name.

From here, one of the tuck. team will reach out and help you get onboarded.




What does tuck. do to market my business?


When you sign-up, tuck. will create your business profile on our app. We want to create a story behind your brand so that users can connect with your brand and come to shop with you.

To achieve this, tuck. will take high quaility pictures of your business, write a description/story of your business and create a custom profile. Additionally, we will market your business via our social media, write blog posts about your business and promote you on our website!





Signing up with tuck.

How long does it take to partner and integrate with tuck?


Our on-boarding process is pretty simple and doesn’t require much effort.

Step 1

Fill in the merchant form on our website

Step 2

Our Business Relations team will come and take some pictures of your business. Alternatively, you can provide your own!

Step 3

You can specify your cashback offering and sign the Merchant Agreement! The whole process shouldn’t take more than 7 days




What do I need to provide tuck in order to be onboarded?


The beauty of our application is that we do not require much information. tuck. would require:

  • Merchant details
  • Cashback offer
  • Merchant ID

Don’t worry though, one of our business development team members will guide you through the whole process.




Do I need to provide content for the application?


Of course, you can!

The tuck. team will be on hand to support you throughout the full on-boarding process. On our merchant page, you will see some photos of your business (which we take for you), a short description, your address, phone number and website.

We will also provide you with materials and content for your social media pages. This can be used to encourage customers to shop with you as they are rewarded with their cashback.




How do I set up my cashback offers?


Setting your cashback offer couldn’t be easier.

When you are first on boarded a Business Relations manager will take all potential cashback offers and provide recommendations based on data of other merchants. These will then be uploaded to the application for your customers to see and use.

If you’d like to change any of these offerings at any time, just reach out via email at support@tuckapp.co





Pricing

How does tuck. charge me for being on their platform?


Our business model is very simple and adds no extra strain to any marketing budget you may have.

You are only charged if a tuck. user comes into your business and makes a purchase.

Contact us on support@tuckapp.co to find out more.




Is there a set up or monthly charge?


Nope! There will be nothing for you to pay until we start seeing tuck. users shopping with your business.

It's pay-on-results only!

Contact us on support@tuckapp.co to find out more




Are there any other ongoing costs?


No.





For my staff

Do my staff need to do anything once we have partnered with tuck?


To help maximise your reach, we ask that your staff promote tuck. and the cashback you are offering to your customers. By doing so, you will develop a strong marketing pool, and reach your customers again!

Other than that, the tuck. app requires nothing more from you or your staff.




How can tuck. help my staff promote my cashback offers?


As your staff help you to promote your cashback offers, we can always offer a helping hand to make sure your marketing pool is growing!

We provide you with instore and online marketing materials.





For my customers

Is tuck. secure for my customers?


We value security and want to provide assurance to you and your customers that your data is safe. At tuck, we never store any details of your customers. Once they link their desired bank account(s), our third party – Plaid encrypt these details and replace it with a customer ID number. All we get to see is the last digits of your account number and sort code.

We keep these details to ensure the right account is linked to the application, and to remind you to reauthorise your card after 90 days has passed.




How does tuck. get to see my customers transactions?


We utilise bank account linking technology. This allows us to see when a customer has spent money at your store.

Customers link their bank account to the app, and we get notified when they spend at a tuck. partner business.




How will customers find my business on the app?


  1. The tuck. app is location-based. When a user is fully set up in the app, they will be able to see their Nearby Cashback, with the nearest businesses coming up first. This means anyone near your business will be able to see your promotions and head on in!
  2. We are constantly posting about awesome businesses on all of our social channels. Once you're on the app, just chat with your Account Manager and we can get you featured on our Facebook or Instagram!





Marketing

How do I know how many customers have come using the tuck. app?


Your invoice will show you the number of customers you have gained via our app. However, if you’d like to know prior to your invoice, please email us support@tuckapp.co





FAQs for business

 
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Want to report an issue?

Fill out the contact form below

One of the team will contact you shortly

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Fancy trying the tuck. app?

Download the tuck. app today and try it for yourself! Start earning cashback by shopping with small businesses

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