Fraud prevention at tuck.

At tuck., fraud prevention is something we take extremely seriously, and we work hard behind the scenes to make sure your account and your money are always protected.

How we protect you:

• Automated monitoring - our systems monitor your account activity in real time. If anything looks unusual, your spending limit will be automatically adjusted to protect you while we investigate.

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• Human review - every flagged account is personally reviewed by our team. We look at your account history and activity before making any decisions, so genuine users are never unfairly impacted.

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• KYC checks - for higher risk activity or larger purchases, we may ask you to complete a thorough ID verification check before proceeding. This is to protect both you and the tuck. community.

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• Secure verification - your phone number is verified via SMS link when you sign up and when any important changes are made to your account.

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What you should do:

• - Check your account regularly for any transactions you don't recognise.

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• - Never share your account details or verification codes with anyone.

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• - Be wary of anyone asking you to purchase a cashback card on their behalf, this is the most common scam we see.

• - Report anything suspicious to us immediately.

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If you think something isn't right, contact us straight away. We can freeze your account and stop any further purchases while we investigate.

Spotted something suspicious?

Head to Contact Support in the app Settings and we'll get you sorted. ⭐️

If you're having trouble accessing the app, you can fill out our Customer Support form and our team will help you as soon as possible.