Cookie Policy
Last updated: March 2025
1. About This Policy
1.1 This Cookie Policy explains what cookies are, how Tuck Technology Limited (trading as "tuck.") uses cookies and similar tracking technologies on the tuck. website (tuckapp.co) and mobile application (together, the "Platform"), and how you can manage your preferences.
1.2 This policy should be read alongside our Privacy Policy, which sets out how we collect and use your personal data more broadly.
1.3 We are Tuck Technology Limited, registered in England and Wales under company number 12857517. Our registered office is at St Martins House, 7 Peacock Lane, Leicester, LE1 5PZ.
1.4 If you have any questions about this policy, please contact us at support@tuckapp.co.
2. What Are Cookies and Similar Technologies?
2.1 A cookie is a small text file placed on your device when you visit a website or use an application. Cookies allow the website or app to recognise your device and remember certain information about your visit.
2.2 Cookies can be "session cookies", which are deleted when you close your browser, or "persistent cookies", which remain on your device for a set period.
2.3 Cookies set by us directly are called "first-party cookies". Cookies set by third parties are called "third-party cookies". We use both types on the Platform.
2.4 In addition to cookies, we and our third-party partners use similar technologies including:
(a) Web beacons (pixel tags or clear GIFs) - tiny invisible images that track page views or email opens.
(b) Pixels - small pieces of code placed by third-party advertising platforms (such as Meta, TikTok, and Reddit) that track user behaviour.
(c) Server logs - records of activity on our servers that capture device type, browser, IP address, and pages visited.
3. How We Use Cookies
We use cookies and similar technologies to:
(a) Keep you logged in and maintain session security.
(b) Remember your preferences and settings.
(c) Understand how visitors use our website and app.
(d) Measure the performance of our advertising campaigns.
(e) Deliver relevant advertising on third-party platforms.
(f) Track mobile app installations and in-app events using AppsFlyer.
(g) Analyse session recordings and heatmaps via Hotjar.
4. Categories of Cookies We Use
We use four categories of cookies:
(a) Strictly Necessary Cookies - essential for the Platform to function. Cannot be switched off.
(b) Functional Cookies - allow the Platform to remember choices you have made and provide enhanced features.
(c) Analytics Cookies - help us understand how visitors interact with the Platform (Google Analytics, Hotjar).
(d) Advertising Cookies - used by third-party platforms (Meta, TikTok, Reddit, Google) to build interest profiles and deliver targeted advertising.
5. Cookie Inventory
Cookie Name | Purpose | Category | Duration |
test_cookie (doubleclick.net) | Checks browser cookie support | Strictly Necessary | 15 minutes |
lastExternalReferrer (tuckapp.co) | Stores last external referrer URL | Functional | Persistent |
lastExternalReferrerTime (tuckapp.co) | Records timestamp of last external referral | Functional | Persistent |
tt_sessionId (tuckapp.co) | Maintains session identifier | Functional | Session |
tt_pixel_session_index (tuckapp.co) | Tracks TikTok Pixel events | Functional | Session |
_ga (Google Analytics) | Identifies unique visitors | Analytics | 1 year 1 month |
_ga_* (Google Analytics) | Stores and counts page views | Analytics | 1 year 1 month |
_gid (Google Analytics) | Tracks site usage | Analytics | 1 day |
_gat_UA-* (Google Analytics) | Throttles request rates | Analytics | 1 minute |
_hjSessionUser_* (Hotjar) | Persists unique Hotjar User ID | Analytics | 1 year |
_hjSession_* (Hotjar) | Holds current session data | Analytics | 1 hour |
cee (Stape) | Enables event tracking | Analytics | 3 months |
_gcl_ls (Google) | Supports conversion tracking | Analytics | Persistent |
6. Third-Party Cookie Providers
(a) Google Analytics / Google Tag Manager - website analytics and advertising measurement.
(b) Meta (Facebook) - targeted advertising on Facebook and Instagram.
(c) TikTok - ad performance tracking and conversion attribution.
(d) Reddit - interest profiles and relevant advertising.
(e) Hotjar - heatmaps and session recordings.
(f) AppsFlyer - mobile app install attribution.
(g) Stape - server-side tag management.
(h) DoubleClick (Google) - advertising network compatibility.
7. Your Consent
7.1 When you first visit the tuck. website, you will be asked to consent to non-essential cookies.
7.2 Advertising and analytics cookies will only be activated after you have given your explicit consent.
7.3 You can withdraw or change your consent at any time by contacting us at support@tuckapp.co.
7.4 If you have concerns about how cookies are being set, please contact us so we can investigate.
8. Managing Your Cookie Preferences
8.1 You can control and manage cookies through:
Browser settings - most browsers allow you to view, delete, and block cookies.
Mobile devices - manage tracking permissions through your device's privacy settings.
Opt-out tools - youronlinechoices.com (EU/UK), optout.aboutads.info (US).
Google Analytics opt-out - tools.google.com/dlpage/gaoptout
Hotjar opt-out - hotjar.com/legal/compliance/opt-out
8.2 Disabling certain cookies may affect the functionality of the Platform.
9. Changes to This Policy
9.1 We review and update this Cookie Policy periodically. When we make material changes, we will update the date at the top of this policy.
9.2 We recommend checking this policy from time to time.
10. Contact Us
If you have any questions about this Cookie Policy, please contact us at:
Email: support@tuckapp.co
Post: Tuck Technology Limited, St Martins House, 7 Peacock Lane, Leicester, LE1 5PZ
Tuck Technology Limited | St Martins House, 7 Peacock Lane, Leicester, LE1 5PZ | Company No. 12857517 | support@tuckapp.co