Request a callback

If you'd prefer to speak to someone, you can request a callback from the tuck. team:

How to request:

1. Open the tuck. app.

2. Go to Profile > Contact Support.

3. Raise a ticket for the issue.

4. Fill in your phone number and a brief description of your issue - specifically adding that you would like a callback.

5. Submit your request.

6. 
   

When to expect a call: 

We aim to call you back within 24 hours during working days (Monday to Friday, 9am-6pm). If you request a callback outside these hours or over the weekend, we'll call you on the next working day.

What to have ready:

• Your phone nearby and able to answer.

• Details of your issue or question.

• Your tuck. account open if it's related to a specific transaction.

If you miss our call, we'll leave a voicemail and you can contact us again through in-app chat or email.

Still need help?

Head to Contact Support in the app Settings and we'll get you sorted. ⭐️

If you're having trouble accessing the app, you can fill out our Customer Support form and our team will help you as soon as possible.