Refund policies

Cashback cards cannot be refunded once they have been purchased and issued. Most of the brands that supply our cashback cards do not accept refunds, and only a small number allow them on a case-by-case basis. Refunds are therefore subject to both the brand's own terms and conditions and these cashback terms.

A refund will only be considered where there is an error with the card and the customer is able to provide adequate proof of this. In such cases, we will request the refund from the brand or provide it ourselves, at our discretion and subject to the brand's approval.

If you believe your cashback card itself needs to be refunded, this is reviewed on a case by case basis. 

Please get in touch with us as soon as possible and we'll do our best to help. We do not offer refunds as this is in contingence with brand specifications.

However, if you return an item purchased using a tuck. cashback card, we recommend to contact the brand customer support first to ask what their specific policies are; as to where the money will be returned to.

For any refund queries, we recommend contacting both tuck. and the retailer directly:

1. Contact the retailer - reach out to the brand's customer service team regarding the return of any goods purchased.

2. 
   

3. Contact tuck - let us know about the return so we can review your cashback accordingly.

Please note that refund outcomes may vary depending on the retailer's own policies. We always recommend reading the T&Cs at the bottom of your cashback card before use.

Need help with a refund?

Head to Contact Support in the app Settings and we'll get you sorted. ⭐️

If you're having trouble accessing the app, you can fill out our Customer Support form and our team will help you as soon as possible.